
Our customers have mixed feelings about the latest firmware we originally released on January 5th, 2010.
From one customer:
“Wow! What a huge difference! MUCH better. I can’t wait to play with the new features. Love the NAS feature and the improvement in the UI when browsing movies with the preview turned on. No more pausing. The copy feature is neat too. Well done. It’s like I bought a new unit!”
There is also another kind of voice, though:
“It may just be me but after updating to the new interface every video I try from PlayOn plays for about 5 sec and then freezes with the word buffering on the screen. The videos from my attached hard drive and computer play fine.”
So the issue was that the new firmware looks nice, has new features, makes faster navigation, but… it broke the UPnP experience. (!)
An AVSer pointed out,
“Apparently we have two types of users using the CT
1) Those who connect via network and stream their files
2) Those who connect a USB drive to the unit directly.”
The first kind of users would not like the new firmware (IPB1009C241), so we recommend that you downgrade the firmware to the previous version.
The second kind of users would prefer the new firmware, so if you do not need the UPnP streaming capability at the moment, we suggest that you keep it.
BUT our server did something stupid. After we learned about the UPnP issue, we pulled the new firmware (IPB1009C241) from the server. However the older firmware then popped up, prompting for another “firmware update”.
Some people were shocked to see the “reverse” after the 2nd “update”.
We received messages like this one:
“Hi, I downloaded the update from last week and got the new UI with that update. Now, my CT prompted me that there’s an new firmware update, knowing that I already downloaded the one with the new UI, I thought I’d give this new firmware a try since I thought that the new UI with come with this new update. After the update is done, I’m surprised to get the old UI back. What gives?”
We admit that we did not do a good job communicating what is coming and what is to be expected, and we have learned a lesson the hard way.
We have made the new firmware (IPB1009C241) available on our website on the “Support” page and under “CinemaTube”, but now marked as “beta”.
We are now working with the chip manufacturer to work out a solution. The original code that we used to create the new firmware broke the UPnP communication, so we have to work with them to solve the problem. We promise to get this worked out ASAP.